Privacy Policy - The Moving On Project

Privacy Policy for The Moving On Project

Last updated 6th May 2024

Privacy Overview

If you require any more information or have any questions about our privacy policy, please feel free to contact us by email at info@the-mop.org.

At https://themovingonprojectcounselling.co.uk/ we consider the privacy of our visitors to be extremely important. This privacy policy document describes in detail the types of personal information is collected and recorded by https://themovingonprojectcounselling.co.uk/ and how we use it.

Log Files
Like many other Web sites, https://themovingonprojectcounselling.co.uk/ makes use of log files. These files merely logs visitors to the site – usually a standard procedure for hosting companies and a part of hosting services's analytics. The information inside the log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date/time stamp, referring/exit pages, and possibly the number of clicks. This information is used to analyze trends, administer the site, track user's movement around the site, and gather demographic information. IP addresses, and other such information are not linked to any information that is personally identifiable.

Our Advertising Partners

The Moving on Project has no adverstining partners and have no thrid-party plugins. We track no information about our users, and therefore do not share that data with anyone

Cookie Policy
You can read more about our cookie policy here: Cookies Policy

Children's Information
We believe it is important to provide added protection for children online. We encourage parents and guardians to spend time online with their children to observe, participate in and/or monitor and guide their online activity.
https://themovingonprojectcounselling.co.uk/ does not knowingly collect any personally identifiable information from children under the age of 13 or anyone else. If a parent or guardian believes that https://themovingonprojectcounselling.co.uk/ has in its database the personally-identifiable information of a child under the age of 13, please contact us immediately (using the contact in the first paragraph) and we will use our best efforts to promptly remove such information from our records.

Online Privacy Policy Only
This privacy policy applies only to our online activities and is valid for visitors to our website and regarding information shared and/or collected there.
This policy does not apply to any information collected offline or via channels other than this website.

Consent
By using our website, you hereby consent to our privacy policy and agree to its terms.

Update
This Privacy Policy was last updated on: Nov 5th, 2023. Should we update, amend or make any changes to our privacy policy, those changes will be posted here.

Information we may collect

  • Information you provide by filling in forms that will help us contact you in the future like: name, company name, address, phone and email, including subscribing to our newsletters, surveys, or requesting further services.
  • All personal information disclosed by you to us will be retained securely and we will not seek to append personal data from external sources
  • Information on engagement with the emails you receive from us
  • If you contact us, we may keep a record of that correspondence.

    • We will not be collecting:

  • Information about browsing habits outside of our own domains (https://the-mop.org, http://themovingonprojectcounselling.co.uk/)
  • Personal information relating to you and your private life, such as gender, age
  • Material that you post or contribute to our site (e.g. in comments or wikis).

Disclosure of your information

We may disclose your personal information to third parties if:

  • The Moving on Project is acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • we are under a duty to disclose or share your personal data in order to comply with any legal obligation; or to protect the rights, property, or safety of The Moving on Project our clients, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Your Rights

You have various legal rights in relation to the information you give us, or which we collect about you, as follows:

  • The right to access your information and obtain confirmation that we are processing your personal information (see below our Subject Access Request process);
  • The right to have your personal information rectified if it is incomplete or inaccurate;
  • The right to have your personal information removed or deleted in certain circumstances, for example when you have withdrawn consent to it being processed and we have no other basis for processing it;
  • The right to restrict the processing of your personal information in certain circumstances;
  • The right to object to certain processing including the right to not be subject to automated decision-making and the right to object where we are processing your information on the basis of our legitimate interest;
  • The right to require us not to send you marketing communications
  • Where you have provided your consent to the processing, the right to withdraw consent to the processing of your data (without affecting the lawfulness of processing based on consent before its withdrawal).

    • Please note that not all of the above rights are absolute and requests may be refused where exceptions apply. For a more detailed explanation of these rights, please see the Information Commissioner’s guidance.

Website Terms & Conditions of use

We aim to update the information contained on this website, neither the Website Owner nor any third party or data or content provider make any representations or warranties, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of information, opinions, any share price information, research information, data and/or content contained on the website (including but not limited to any information which may be provided by any third party or data or content providers) (“information”) and shall not be bound in any manner by any information contained on the website. The Website Owner reserves the right at any time to change or discontinue without notice, any aspect or feature of this website. No information shall be construed as advice and information is offered for information purposes only and is not intended for trading purposes. You and/or your company rely on the information contained on this website at your own risk.

Subject Access Request

You can ask us to confirm if we are keeping any personal information about you and you can also request to receive a copy of that personal information – this is called a Subject Access Request (SAR). To make a SAR you may be asked to provide adequate proof of identity such as a copy of your passport, birth certificate, or driving license before your request can be processed. Please try to be as clear as possible about the information you are seeking, as this will help us respond to your request more efficiently. Once we have received your SAR and any necessary proof of identity, you will receive a response from us within a month unless circumstances permit us to extend that deadline. If you would like to submit a SAR or exercise any of the other rights referred to above, please email us at info@the-mop.org or write to The Moving on Project, Xperience Youth Centre, Trinity Street, Fareham, Hants, PO16 7SJ. You can also call us on 01329 822331. If you are not happy with how we handle any of your requests, queries, or concerns, you can contact the Information Commissioner’s Office, which oversees the protection of personal information in the UK.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email.

Contact

Please send any questions, comments and requests about this privacy policy to info@the-mop.org

Disclaimer

Our site may contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Data processing policy

Fair Processing Notice

When you come to The Moving on Project for support, the charity would like to make you aware of two important items of information as follows:

  1. Information about the data we hold on people using the service
  2. Information about any data that may be shared

Why we hold your data

As part of supporting you, the charity needs to keep on its files some details about you. This includes information about how we best contact you and some other details such as your date of birth, address, GP, the school or college you may attend as well as details on the sessions you have with your counsellor. Without this basic information we are unable to support you.

All of this information is held securely on our confidential database with the only people able to access it being your counsellor and our administrative team. No one else has access to this data and everything is kept completely confidential. This note outlines some important information for you to be aware of in terms of how we manage your data.

Are my details shared with anyone?

The service that we provide is completely confidential. This means that we will not reveal to anyone what takes place during your sessions. All of your information is kept securely on our database and is not shared with anyone outside of the organisation.

There are two exceptions to this as follows:

  • If your counsellor feels that you are, or someone you know is, in danger of significant harm we have a duty of care to inform local social services. Your counsellor will discuss this with you before any contact is made.
  • As The Moving on Project receives some funding from the NHS we have to provide quarterly statistics to the National Mental Health Services Data set. This information is fully encrypted and does not include your name. Further information about this is outlined below

We pride ourselves on the confidential nature of our work – it is fundamental to how we work and the feedback we get from clients is that they are very happy that their confidentiality is always fully respected when using our service.

Why we share information with the NHS

Some counselling sessions are partly funded by the NHS. Because of this we have to share some information about you with NHS Digital. This notice explains what information we share and why. We share your information so that it can be used in the NHS’s Mental Health Services Data Set (also called the MHSDS or national data set). You can find out more about the national data set at https://digital.nhs.uk/data-and-information/datacollections-and-data-sets/data-sets/mental-health-services-data-set

What information is shared and how

As a small charity we do not have the necessary systems to share information directly with NHS Digital. As such, we work with Hampshire Youth Access (HYA)

The HYA has a contract with the NHS. They are in a position to help us by providing technical information and expertise to ensure our data submission is accurate.

For some of our counselling sessions funded by HYA information is passed to them:

  • Your date of birth
  • Your postcode
  • Your gender (if stated)
  • Your ethnicity (if stated)
  • Your GP’s practice
  • The referral date (the date you first contacted us)
  • Date of each session and whether you attended or not

What to do if you are concerned

If you have any worries about anything in this notice, please talk to your counsellor or to The Moving on Project staff. If you wish to make a complaint about how we handle your information, we recommend you first talk informally to your counsellor or to The Moving on Project staff. If you are not satisfied after that, or if you prefer to make a formal complaint straightaway, please email us at info@themop.org, or write to us at The Xperience Youth Centre, Trinity Street, Fareham, Hants, PO16 7SJ You can also contact the Information Commissioner’s Office to make a complaint. For details see https://www.gov.uk/dataprotection/make-a-complaint.